Privacy Policy | InteSys

1. Who We Are

INTESYS INFORMATICA LTDA (CNPJ: 07.476.949/0001-01), headquartered at Rua Bezerra de Menezes, 155, Bairro Passo D'Areia, Porto Alegre - RS, CEP 91350-130, Brazil. We operate intesys.io and related services. For privacy inquiries, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, phone number, and company name when you submit our contact form.
• Technical data: IP address, browser type, operating system, referring URL, and pages visited.
• Network metadata: ASN, country (via Cloudflare headers), and CF-Ray identifier for security and performance analysis.
• Cookie data: language preference, theme preference, CSRF tokens, cookie consent choice, and analytics/marketing identifiers when you consent.
• Analytics data: page interactions and usage patterns (when you have consented).
• Marketing data: advertising identifiers and campaign tracking data (only with your explicit consent).

3. How We Use Your Data

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• To respond to your inquiries and provide requested services.
• To protect our infrastructure from abuse, fraud, and security threats.
• To improve our website, services, and user experience through analytics.
• To comply with legal obligations under Brazilian (LGPD), European (GDPR), and applicable US privacy laws (CCPA).
• To communicate service updates and relevant information (only with your consent).
• To deliver relevant advertising and measure campaign effectiveness (only with your explicit consent).

4. Legal Basis for Processing

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• Consent: for analytics cookies, marketing cookies, and promotional communications.
• Contract performance: to provide services you have requested.
• Legitimate interest: for security monitoring, fraud prevention, and service improvement.
• Legal obligation: to comply with applicable laws and regulations.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: hosting, email delivery (FrontEngine), CDN (Cloudflare), and analytics providers who process data on our behalf under data processing agreements.
• Advertising partners: anonymized or pseudonymized data for ad targeting (only with your explicit consent).
• Legal authorities: when required by law, court order, or to protect our rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Contact form submissions are retained for 12 months. Technical logs are retained for 30 days. Analytics data is retained for 6 months. Marketing data is deleted when consent is withdrawn. You may request deletion at any time.

7. Your Rights

Under LGPD, GDPR, and CCPA, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Request data portability.
• Object to or restrict processing.
• Withdraw consent at any time (including cookie preferences).
• Opt out of the sale or sharing of personal data (CCPA).

To exercise your rights, email us at [email protected].

8. Data Security

We protect your data with encryption in transit (TLS), secure infrastructure in Tier 3 datacenters, access controls, and regular security audits.

9. International Transfers

Your data may be processed in Brazil, Europe, or North America. We ensure appropriate safeguards are in place for international transfers in compliance with LGPD and GDPR.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated policy.

12. Contact

For privacy-related inquiries, contact us at [email protected] or write to: InteSys, Porto Alegre, RS, Brazil.